Reviews and Ratings are the only media to customer’s feeling towards your brand! Positive means you are up to the mark and negative means you need to improve! Then what about a low number of reviews? They throw you in a dilemma. In this blog, let’s learn how to gain more reviews and that too positive reviews. By the end of the blog, we will also learn the difference between Reviews and Ratings!
Types of Customer Feedback:
As the name suggests reviews are the opinions of your customer on your product/ service. It is always helpful for our company’s R&D to deliver the best to your customers. It is important to craft your product in the way your customer wants. To know their tastes, suggestions and recommendations it is necessary for you to keep your business open for criticism. In the case of review management never delete negative reviews. Instead, address them and try to solve their issue. They act as the marketing team for you. Addressing and solving negative reviews is the best organic marketing technique. Reviews also help search engines in assessing your company’s goodwill. The information you read till now just gives you insight about what are reviews but managing and dealing them is really a tough task. Hence I recommend you to contact Review management Service which helps you in dealing with negative reviews!
Ratings are a lite version of reviews. Many customers love to rate their experience than giving a review. Generally, No. of ratings is more than reviews. Ratings are something which your teachers give you in school for your performance. In business life, customers are your teachers they use your product/service and rate for 5points or 10 points. These points are popularly known as Stars! So managing your stars is really a tough task. Because as the number of rating entries increase your average rating fall. Ratings are eye-catching so always try to maintain the high- rated profile.